Dear Valued Customer,

Thank you for trusting and choosing the services of DANATICKET.

This Privacy Policy explains in detail how DANATICKET collects, uses, and protects your personal data when you access and use our website and services. By using DANATICKET’s services, you agree to the terms set out in this Policy. We are committed to ensuring transparency, accuracy, and maximum protection of customer information.

Please review the following terms carefully

I. PURPOSE AND SCOPE OF INFORMATION COLLECTION

DANATICKET collects customer information to improve service quality, enhance user experience, and protect customer rights during the use of our products and services.

Information is collected based on principles of necessity, legality, and confidentiality. DANATICKET collects only essential information, including full name, phone number, address, email, transaction details, and other relevant data required to provide services.

All customer data is securely stored and not disclosed to any third party without prior consent, except where disclosure is required by law.

II. SCOPE OF INFORMATION USE

DANATICKET uses collected information strictly for service-related purposes, including:

  • Providing customer care and support.
  • Delivering information and updates on DANATICKET’s services.
  • Processing bookings, transactions, and service delivery through DANATICKET’s system.
  • Sending notifications about new products, services, or events to customers who have subscribed to updates.
  • Managing and confirming online payments to maintain transparent transactions.

DANATICKET does not use customer data for purposes unrelated to the provision and improvement of our services.

III. INFORMATION RETENTION PERIOD

Customer information is retained only for the period necessary to fulfill the collection purpose or as required by law.

Customers may request deletion or modification of their personal data at any time by contacting DANATICKET via email at danago@dng.vn or by phone at 0947 888 404.

Upon receiving a valid request, DANATICKET will promptly process it in accordance with internal procedures and legal requirements.

IV. ACCESS TO PERSONAL INFORMATION

DANATICKET ensures that access to customer information is limited and controlled. Access is granted only to authorized individuals and entities directly involved in service provision or as required by competent authorities.

Parties with access may include:

  • DANATICKET’s authorized employees.
  • Service partners directly supporting service delivery.
  • Government or regulatory agencies upon formal request in compliance with applicable law.

V. INFORMATION MANAGEMENT ENTITY

CÔNG TY CỔ PHẦN DU LỊCH DANAGO

DANAGO TRAVEL JOINT STOCK COMPANY

  • Business Registration Certificate No: 0402253522
  • Address: 41 Phan Triêm, Hòa Xuân Ward, Da Nang City
  • Phone: 0947 888 404
  • Email: danago@dng.vn
  • Website: danago.com.vn

For any issues related to the collection, use, or protection of personal data, please contact DANATICKET using the information above.

VI. ACCESS AND MODIFICATION OF PERSONAL INFORMATION

Customers may access and update their personal data through the following methods:

  • Email or hotline: Send an update request via danago@dng.vn or call 0947 888 404.
  • In person: Visit DANATICKET’s office at 41 Phan Triêm, Hòa Xuân Ward, Da Nang City to request assistance.

DANATICKET processes all requests promptly and confidentially, ensuring compliance with data protection principles.

VII. USE OF IMAGES AND VIDEOS

All images or videos of events and services recorded by DANATICKET are the property of DANATICKET. These materials may be used for marketing and communication purposes, including publication on websites, social media platforms, advertising materials, or exhibitions.

DANATICKET ensures that such use does not infringe upon the honor, reputation, or privacy of customers or their guests. Customers may contact DANATICKET to request the removal of any images or videos they do not wish to be publicly displayed.

VIII. COMMITMENT TO INFORMATION SECURITY

DANATICKET upholds the protection of personal data as a fundamental principle. We implement organizational and technical measures to safeguard customer information against unauthorized access, alteration, disclosure, or misuse.

DANATICKET does not disclose, sell, or rent personal data to any third party without the customer’s consent, except as required by law. Collected data is used solely for the following purposes:

  • Enhancing service quality.
  • Resolving complaints and disputes.
  • Complying with lawful requests from competent authorities.

DANATICKET treats data protection as both a legal obligation and a moral commitment to protect the legitimate interests of our customers. For privacy-related inquiries or requests, please contact danago@dng.vn or 0947 888 404 for assistance.

Thank you for choosing DANATICKET. We wish you a pleasant and secure experience.

Respectfully,

DANATICKET